I also worked at VerTrue (back when it was called Memberworks,a name they used before one of their bankruptcies). I understand they have filed bankruptcy again recently. I can assure you that everything stated by Theresa is correct; however, they are so good at what they do, many potential ‘members’ unwittingly became members. I cancelled memberships for my cousin who is an attorney, doctors….even my own highly educated daughter (who had been specifically warned). I gave my supervisor a 2 weeks’ notice, which we agreed would be ‘kept under our hat’. During those 2 weeks, she and I cancelled and fully refunded memberships for everyone we knew PLUS we cancelled and refunded every citizen of a small town that had been flattened by a tornado. After I left, I would periodically call to get other people cancelled that I had originally forgotten. Think of it as a Schindlers List type of operation. (They eventually caught on that it was me.) The long-wait times were designed, I believe, to discourage people from calling. Also, the company phone number that appeared on the ‘member’s’ credit card bill did not look like a phone number. They were/are a despicable company.
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